Content Authoring Process Outsourcing Casestudy

Our Customer

Our client is a renowned provider of market-focused innovative print resources and digital services, to over 140 countries worldwide. The client is one of the largest digital publisher, offering educational solutions for more than 30 subjects.

The client offers real-time digital content solutions in the form of test and assessments, revisions and elearning courses to schools across UK and Europe. In order to meet the dynamic needs of the core UK education markets, the client invests significantly in authoring digital learning content using 3 different authoring platforms.

The learning resources comprise of:

Interactive resources, lesson planning tools, self-marking tests
Practice Assessments
Student eTextbooks
Elearning courses replicating printed textbooks

The Need

The client was interested in accelerating the rate of authoring process for its digital products and at the same time decrease time-to-management of the overall authoring process.

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Knowledge Synonyms engaged with the client to set up a content authoring as a managed service, with the following key goals in mind.


Authoring as a process to be fine-tuned to meet customer quality and validation requirements
Authoring team member onboarding to be totally compliant with the tools and platforms in play
Time-to-efficiency to be mapped as targets to be achieved

Our Solution

Knowledge Synonyms provides authoring process outsourcing as a managed service, helping the client in the following areas:

Mathematical Question Authoring
Elearning Course Authoring (Blackboard, Angel, SmartBuilder, SumTotal and many more)
Student eTextbook Authoring (Proprietary Authoring Engines)

Knowledge Synonyms helps the client in authoring educational resources around the following subjects:

GCSE English Literature Key Stage 3
GCSE Psychology
Key Stage 3 Mathematics
Sports & Physical Education Level 2

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